Table of Content
- Global CRM Software Market Introduction and Market Overview
1.1. Objective of the Study
1.2. Global CRM Software Market Scope and Market Estimation
1.2.1. Global CRM Software Overall Market Size (US$ Mn), Market CAGR (%), Market forecast (2022-2030)
1.2.2. Global CRM Software Market Revenue Share (%) and Growth Rate (Y-o-Y) from 2022-2030
1.3. Market Segmentation
1.3.1. Deployment Model of Global CRM Software Market
1.3.2. Type of Global CRM Software Market
1.3.3. End User of Global CRM Software Market
1.3.4. Application of Global CRM Software Market
1.3.5. Industry of Global CRM Software Market
1.3.6. Region of Global CRM Software Market
- Global CRM Software Market - Executive Summary
2.1. Key Findings
2.1.1. Top Impacting Factors
2.1.2. Top Investment Pockets
2.1.3. Market Attractiveness Analysis
2.2. Key Companies Introduction
- Market Factor Analysis
3.1. Global CRM Software Market Industry Development Trends under COVID-19 Outbreak
3.1.1. Global COVID-19 Status Overview
3.1.2. Influence of COVID-19 Outbreak on Global CRM Software Market Industry Development
3.2. Market Dynamics (Growth Influencers)
3.2.1. Drivers
3.2.2. Restraints
3.2.3. Opportunities
3.2.4. Impact Analysis of Drivers and Restraints
3.3. Ecosystem/ Value Chain Analysis
3.4. Porter’s Five Forces Analysis
3.5. SWOT Analysis
3.6. PEST Analysis
3.7. Market Opportunity Assessment – by Region (North America/ Europe/ Asia Pacific/ Middle East and Africa/ South America)
3.7.1. By Deployment Model
3.7.2. By Type
3.7.3. By End User
3.7.4. By Application
3.7.5. By Industry
- Global CRM Software Market: Estimates & Historic Trend Analysis (2017-2020)
- Global CRM Software Market Estimates & Forecast Trend Analysis, by Deployment Model
5.1. CRM Software Market Share (%) Estimates and Forecasts, by Deployment Type, 2022 & 2030
5.1.1. Key Market Trends, Growth Factors, and Opportunities
5.2. CRM Software Market Revenue (US$ Mn) Estimates and Forecasts, by Deployment Type, 2017 to 2030
5.2.1. Key Market Trends, Growth Factors, and Opportunities
5.3. On-Premise
5.4. Cloud
5.5. Hybrid
- Global CRM Software Market Estimates & Forecast Trend Analysis, by Type
6.1. CRM Software Market Share (%) Estimates and Forecasts, by Type, 2022 & 2030
6.1.1. Key Market Trends, Growth Factors, and Opportunities
6.2. CRM Software Market Revenue (US$ Mn) Estimates and Forecasts, by Type, 2017 to 2030
6.2.1. Key Market Trends, Growth Factors, and Opportunities
6.3. Standalone CRM
6.4. All-in-one CRM
- Global CRM Software Market Estimates & Forecast Trend Analysis, by End User
7.1. CRM Software Market Share (%) Estimates and Forecasts, by End User, 2022 & 2030
7.1.1. Key Market Trends, Growth Factors, and Opportunities
7.2. CRM Software Market Revenue (US$ Mn) Estimates and Forecasts, by End User, 2017 to 2030
7.2.1. Key Market Trends, Growth Factors, and Opportunities
7.3. Small Business
7.4. Mid Market
7.5. Enterprise
- Global CRM Software Market Estimates & Forecast Trend Analysis, by Application
8.1. CRM Software Market Share (%) Estimates and Forecasts, by Application, 2022 & 2030
8.1.1. Key Market Trends, Growth Factors, and Opportunities
8.2. CRM Software Market Revenue (US$ Mn) Estimates and Forecasts, by Application, 2017 to 2030
8.2.1. Key Market Trends, Growth Factors, and Opportunities
8.3. Customer Service
8.4. Customer Experience Management
8.5. CRM Analytics
8.6. Marketing Automation
8.7. Salesforce Automation
8.8. Others
- Global CRM Software Market Estimates & Forecast Trend Analysis, by Industry
9.1. CRM Software Market Share (%) Estimates and Forecasts, by Industry, 2022 & 2030
9.1.1. Key Market Trends, Growth Factors, and Opportunities
9.2. CRM Software Market Revenue (US$ Mn) Estimates and Forecasts, by Industry, 2017 to 2030
9.2.1. Key Market Trends, Growth Factors, and Opportunities
9.3. BFSI
9.4. Healthcare
9.5. Energy & Utility
9.6. IT & Telecommunication
9.7. Retail & E-commerce
9.8. Manufacturing
9.9. Government & Defense
9.10. Media & Entertainment
9.11. Others
- Global CRM Software Market Analysis and Forecast, by Region
10.1. CRM Software Market Share (%) Estimates and Forecasts, by Region, 2022 & 2030
10.1.1. Key Market Trends, Growth Factors, and Opportunities
10.2. CRM Software Market Revenue (US$ Mn) Estimates and Forecasts, by Region, 2017 to 2030
10.2.1. Key Market Trends, Growth Factors, and Opportunities
10.2.2. North America
10.2.3. Europe
10.2.4. Asia Pacific
10.2.5. Middle East and Africa
10.2.6. South America
- North America CRM Software Market: Estimates & Forecast Trend Analysis
11.1. North America Market Assessments & Key Findings
11.2. North America CRM Software Market Share (%) Estimates and Forecasts, 2022 & 2030
11.3. North America CRM Software Market Size Estimates and Forecast (US$ Million) (2017 to 2030)
11.3.1. By Deployment Model
11.3.2. By Type
11.3.3. By End User
11.3.4. By Application
11.3.5. By Industry
11.3.6. By Country
11.3.6.1. U.S.
11.3.6.2. Canada
11.3.6.3. Mexico
- Europe CRM Software Market: Estimates & Forecast Trend Analysis
12.1. Europe Market Assessments & Key Findings
12.2. Europe CRM Software Market Share (%) Estimates and Forecasts, 2022 & 2030
12.3. Europe CRM Software Market Size Estimates and Forecast (US$ Million) (2017 to 2030)
12.3.1. By Deployment Model
12.3.2. By Type
12.3.3. By End User
12.3.4. By Application
12.3.5. By Industry
12.3.6. By Country
12.3.6.1. Germany
12.3.6.2. U.K.
12.3.6.3. France
12.3.6.4. Italy
12.3.6.5. Spain
12.3.6.6. Russia
12.3.6.7. Rest of Europe
- Asia Pacific CRM Software Market: Estimates & Forecast Trend Analysis
13.1. Asia Pacific Market Assessments & Key Findings
13.2. Asia Pacific CRM Software Market Share (%) Estimates and Forecasts, 2022 & 2030
13.3. Asia Pacific Market Size Estimates and Forecast (US$ Million) (2017 to 2030)
13.3.1. By Deployment Model
13.3.2. By Type
13.3.3. By End User
13.3.4. By Application
13.3.5. By Industry
13.3.6. By Country
13.3.6.1. China
13.3.6.2. Japan
13.3.6.3. India
13.3.6.4. Australia
13.3.6.5. South Korea
13.3.6.6. Rest of Asia Pacific
- Middle East & Africa CRM Software Market: Estimates & Forecast Trend Analysis
14.1. Middle East & Africa Market Assessments & Key Findings
14.2. Middle East & Africa CRM Software Market Share (%) Estimates and Forecasts, 2022 & 2030
14.3. Middle East & Africa Market Size Estimates and Forecast (US$ Million) (2017 to 2030)
14.3.1. By Deployment Model
14.3.2. By Type
14.3.3. By End User
14.3.4. By Application
14.3.5. By Industry
14.3.6. By Country
14.3.6.1. U.A.E.
14.3.6.2. Saudi Arabia
14.3.6.3. Egypt
14.3.6.4. South Africa
14.3.6.5. Rest of Middle East & Africa
- South America CRM Software Market: Estimates & Forecast Trend Analysis
15.1. South America Market Assessments & Key Findings
15.2. South America CRM Software Market Share (%) Estimates and Forecasts, 2022 & 2030
15.3. South America Market Size Estimates and Forecast (US$ Million) (2017 to 2030)
15.3.1. By Deployment Model
15.3.2. By Type
15.3.3. By End User
15.3.4. By Application
15.3.5. By Industry
15.3.6. By Country
15.3.6.1. Brazil
15.3.6.2. Argentina
15.3.6.3. Colombia
15.3.6.4. Rest of South America
- Manufacturing Cost Structure Analysis
16.1. Raw Material and Suppliers
16.2. Manufacturing Cost Structure Analysis of CRM Software
16.3. Manufacturing Process Analysis of CRM Software
16.4. Industry Chain Structure of CRM Software
- Marketing, Distributors and Customer
17.1. Sales Channel
17.1.1. Direct Channels
17.1.2. Indirect Channels
17.2. CRM Software Distributors
17.3. CRM Software Customer
- Competition Landscape
18.1. Key Manufacturers CRM Software Producing Area Distribution, Sales Area, Product Type
18.2. Key Manufacturers CRM Software Product Location Distribution
18.3. Market Competition Matrix, by Leading Players
18.3.1. Competition Landscape Analysis
18.3.2. Concentration Ratio (CR3, CR5 and CR10) & (2020-2022)
18.4. List of Emerging, Prominent and Leading Players
18.5. Major Mergers & Acquisitions, Partnership, Joint Venture, Expansions, Deals, Etc.
- Company Profiles
19.1. Salesforce.com, Inc.
19.1.1. Company Information
19.1.2. CRM Software Product Offered
19.1.3. CRM Software Sales, Revenue, Price, and Gross Margin (2019-2022)
19.1.4. Main Business Overview
19.1.5. Latest Developments
19.2. Microsoft Corporation
19.2.1. Company Information
19.2.2. CRM Software Product Offered
19.2.3. CRM Software Sales, Revenue, Price, and Gross Margin (2019-2022)
19.2.4. Main Business Overview
19.2.5. Latest Developments
19.3. SAP SE
19.3.1. Company Information
19.3.2. CRM Software Product Offered
19.3.3. CRM Software Sales, Revenue, Price, and Gross Margin (2019-2022)
19.3.4. Main Business Overview
19.3.5. Latest Developments
19.4. Oracle Corporation
19.4.1. Company Information
19.4.2. CRM Software Product Offered
19.4.3. CRM Software Sales, Revenue, Price, and Gross Margin (2019-2022)
19.4.4. Main Business Overview
19.4.5. Latest Developments
19.5. Adobe Inc.
19.5.1. Company Information
19.5.2. CRM Software Product Offered
19.5.3. CRM Software Sales, Revenue, Price, and Gross Margin (2019-2022)
19.5.4. Main Business Overview
19.5.5. Latest Developments
19.6. SugarCRM Inc.
19.6.1. Company Information
19.6.2. CRM Software Product Offered
19.6.3. CRM Software Sales, Revenue, Price, and Gross Margin (2019-2022)
19.6.4. Main Business Overview
19.6.5. Latest Developments
19.7. Zoho Corporation Pvt. Ltd
19.7.1. Company Information
19.7.2. CRM Software Product Offered
19.7.3. CRM Software Sales, Revenue, Price, and Gross Margin (2019-2022)
19.7.4. Main Business Overview
19.7.5. Latest Developments
19.8. Copper CRM, Inc.
19.8.1. Company Information
19.8.2. CRM Software Product Offered
19.8.3. CRM Software Sales, Revenue, Price, and Gross Margin (2019-2022)
19.8.4. Main Business Overview
19.8.5. Latest Developments
19.9. Insightly Inc.
19.9.1. Company Information
19.9.2. CRM Software Product Offered
19.9.3. CRM Software Sales, Revenue, Price, and Gross Margin (2019-2022)
19.9.4. Main Business Overview
19.9.5. Latest Developments
19.10. HubSpot
19.10.1. Company Information
19.10.2. CRM Software Product Offered
19.10.3. CRM Software Sales, Revenue, Price, and Gross Margin (2019-2022)
19.10.4. Main Business Overview
19.10.5. Latest Developments
19.11. Shape Software
19.11.1. Company Information
19.11.2. CRM Software Product Offered
19.11.3. CRM Software Sales, Revenue, Price, and Gross Margin (2019-2022)
19.11.4. Main Business Overview
19.11.5. Latest Developments
19.12. ActiveCampaign
19.12.1. Company Information
19.12.2. CRM Software Product Offered
19.12.3. CRM Software Sales, Revenue, Price, and Gross Margin (2019-2022)
19.12.4. Main Business Overview
19.12.5. Latest Developments
19.13. Freshsales
19.13.1. Company Information
19.13.2. CRM Software Product Offered
19.13.3. CRM Software Sales, Revenue, Price, and Gross Margin (2019-2022)
19.13.4. Main Business Overview
19.13.5. Latest Developments
19.14. Pipedrive
19.14.1. Company Information
19.14.2. CRM Software Product Offered
19.14.3. CRM Software Sales, Revenue, Price, and Gross Margin (2019-2022)
19.14.4. Main Business Overview
19.14.5. Latest Developments
19.15. SharpSpring
19.15.1. Company Information
19.15.2. CRM Software Product Offered
19.15.3. CRM Software Sales, Revenue, Price, and Gross Margin (2019-2022)
19.15.4. Main Business Overview
19.15.5. Latest Developments
19.16. Keap
19.16.1. Company Information
19.16.2. CRM Software Product Offered
19.16.3. CRM Software Sales, Revenue, Price, and Gross Margin (2019-2022)
19.16.4. Main Business Overview
19.16.5. Latest Developments
19.17. Thryv
19.17.1. Company Information
19.17.2. CRM Software Product Offered
19.17.3. CRM Software Sales, Revenue, Price, and Gross Margin (2019-2022)
19.17.4. Main Business Overview
19.17.5. Latest Developments
19.18. Pipeliner CRM
19.18.1. Company Information
19.18.2. CRM Software Product Offered
19.18.3. CRM Software Sales, Revenue, Price, and Gross Margin (2019-2022)
19.18.4. Main Business Overview
19.18.5. Latest Developments
19.19. Nimble
19.19.1. Company Information
19.19.2. CRM Software Product Offered
19.19.3. CRM Software Sales, Revenue, Price, and Gross Margin (2019-2022)
19.19.4. Main Business Overview
19.19.5. Latest Developments
19.20. Vendasta
19.20.1. Company Information
19.20.2. CRM Software Product Offered
19.20.3. CRM Software Sales, Revenue, Price, and Gross Margin (2019-2022)
19.20.4. Main Business Overview
19.20.5. Latest Developments
19.21. Nextiva
19.21.1. Company Information
19.21.2. CRM Software Product Offered
19.21.3. CRM Software Sales, Revenue, Price, and Gross Margin (2019-2022)
19.21.4. Main Business Overview
19.21.5. Latest Developments
19.22. Zendesk Sell (formerly Base)
19.22.1. Company Information
19.22.2. CRM Software Product Offered
19.22.3. CRM Software Sales, Revenue, Price, and Gross Margin (2019-2022)
19.22.4. Main Business Overview
19.22.5. Latest Developments
19.23. edrone
19.23.1. Company Information
19.23.2. CRM Software Product Offered
19.23.3. CRM Software Sales, Revenue, Price, and Gross Margin (2019-2022)
19.23.4. Main Business Overview
19.23.5. Latest Developments
19.24. Salesflare
19.24.1. Company Information
19.24.2. CRM Software Product Offered
19.24.3. CRM Software Sales, Revenue, Price, and Gross Margin (2019-2022)
19.24.4.Main Business Overview
19.24.5. Latest Developments
19.25. Creatio
19.25.1. Company Information
19.25.2. CRM Software Product Offered
19.25.3. CRM Software Sales, Revenue, Price, and Gross Margin (2019-2022)
19.25.4. Main Business Overview
19.25.5. Latest Developments
- Assumptions and Research Methodology
- Conclusions and Recommendations
21.1. Analysis and Suggestions on New Project Investment
21.2. Research Findings and Conclusion
List of Tables
Table1 Global CRM Software Market Historic Analysis (US$ Mn), 2017-2021
Table2 Global CRM Software Market Forecast Opportunity Analysis (US$ Mn), 2022-2030
Table3 Global CRM Software Market Absolute $ Opportunity
Table4 Global CRM Software Market Analysis by Deployment Model, 2017-2030
Table5 Global CRM Software Market Analysis by Type, 2017-2030
Table6 Global CRM Software Market Analysis by End User, 2017-2030
Table7 Global CRM Software Market Analysis by Application, 2017-2030
Table8 Global CRM Software Market Analysis by Industry, 2017-2030
Table9 Global CRM Software Market Analysis by Region, 2017-2030
Table10 North America CRM Software Market Absolute $ Opportunity
Table11 North America CRM Software Market Analysis by Deployment Model, 2017-2030
Table12 North America CRM Software Market Analysis by Type, 2017-2030
Table13 North America CRM Software Market Analysis by End User, 2017-2030
Table14 North America CRM Software Market Analysis by Application, 2017-2030
Table15 North America CRM Software Market Analysis by Industry, 2017-2030
Table16 North America CRM Software Market Analysis by Country, 2017-2030
Table17 South America CRM Software Market Absolute $ Opportunity
Table18 South America CRM Software Market Analysis by Deployment Model, 2017-2030
Table19 South America CRM Software Market Analysis by Type, 2017-2030
Table20 South America CRM Software Market Analysis by End User, 2017-2030
Table21 South America CRM Software Market Analysis by Application, 2017-2030
Table22 South America CRM Software Market Analysis by Industry, 2017-2030
Table23 South America CRM Software Market Analysis by Country, 2017-2030
Table24 Europe CRM Software Market Absolute $ Opportunity
Table25 Europe CRM Software Market Analysis by Deployment Model, 2017-2030
Table26 Europe CRM Software Market Analysis by Type, 2017-2030
Table27 Europe CRM Software Market Analysis by End User, 2017-2030
Table28 Europe CRM Software Market Analysis by Application, 2017-2030
Table29 Europe CRM Software Market Analysis by Industry, 2017-2030
Table30 Europe CRM Software Market Analysis by Country, 2017-2030
Table31 Asia Pacific CRM Software Market Absolute $ Opportunity
Table32 Asia Pacific CRM Software Market Analysis by Deployment Model, 2017-2030
Table33 Asia Pacific CRM Software Market Analysis by Type, 2017-2030
Table34 Asia Pacific CRM Software Market Analysis by End User, 2017-2030
Table35 Asia Pacific CRM Software Market Analysis by Application, 2017-2030
Table36 Asia Pacific CRM Software Market Analysis by Industry, 2017-2030
Table37 Asia Pacific CRM Software Market Analysis by Country, 2017-2030
Table38 MEA CRM Software Market Absolute $ Opportunity
Table39 MEA CRM Software Market Analysis by Deployment Model, 2017-2030
Table40 MEA CRM Software Market Analysis by Type, 2017-2030
Table41 MEA CRM Software Market Analysis by End User, 2017-2030
Table42 MEA CRM Software Market Analysis by Application, 2017-2030
Table43 MEA CRM Software Market Analysis by Industry, 2017-2030
Table44 MEA CRM Software Market Analysis by Country, 2017-2030
List of Figures
Figure1 Global CRM Software Market Historic Y-o-Y Analysis (%), 2017-2021
Figure2 Global CRM Software Market Forecast Y-o-Y Analysis (%), 2022-2030
Figure3 Global CRM Software Market Share Analysis by Deployment Model, 2021 and 2030
Figure4 Global CRM Software Market Share Analysis by Type, 2021 and 2030
Figure5 Global CRM Software Market Share Analysis by End User, 2021 and 2030
Figure6 Global CRM Software Market Share Analysis by Application, 2021 and 2030
Figure7 Global CRM Software Market Share Analysis by Industry, 2021 and 2030
Figure8 Global CRM Software Market Share Analysis by Region, 2021 and 2030
Figure9 North America CRM Software Market Share Analysis by Deployment Model, 2021 and 2030
Figure10 North America CRM Software Market Share Analysis by Type, 2021 and 2030
Figure11 North America CRM Software Market Share Analysis by End User, 2021 and 2030
Figure12 North America CRM Software Market Share Analysis by Application, 2021 and 2030
Figure13 North America CRM Software Market Share Analysis by Industry, 2021 and 2030
Figure14 North America CRM Software Market Share Analysis by Country, 2021 and 2030
Figure15 South America CRM Software Market Share Analysis by Deployment Model, 2021 and 2030
Figure16 South America CRM Software Market Share Analysis by Type, 2021 and 2030
Figure17 South America CRM Software Market Share Analysis by End User, 2021 and 2030
Figure18 South America CRM Software Market Share Analysis by Application, 2021 and 2030
Figure19 South America CRM Software Market Share Analysis by Industry, 2021 and 2030
Figure20 South America CRM Software Market Share Analysis by Country, 2021 and 2030
Figure21 Europe CRM Software Market Share Analysis by Deployment Model, 2021 and 2030
Figure22 Europe CRM Software Market Share Analysis by Type, 2021 and 2030
Figure23 Europe CRM Software Market Share Analysis by End User, 2021 and 2030
Figure24 Europe CRM Software Market Share Analysis by Application, 2021 and 2030
Figure25 Europe CRM Software Market Share Analysis by Industry, 2021 and 2030
Figure26 Europe CRM Software Market Share Analysis by Country, 2021 and 2030
Figure27 Asia Pacific CRM Software Market Share Analysis by Deployment Model, 2021 and 2030
Figure28 Asia Pacific CRM Software Market Share Analysis by Type, 2021 and 2030
Figure29 Asia Pacific CRM Software Market Share Analysis by End User, 2021 and 2030
Figure30 Asia Pacific CRM Software Market Share Analysis by Application, 2021 and 2030
Figure31 Asia Pacific CRM Software Market Share Analysis by Industry, 2021 and 2030
Figure32 Asia Pacific CRM Software Market Share Analysis by Country, 2021 and 2030
Figure33 MEA CRM Software Market Share Analysis by Deployment Model, 2021 and 2030
Figure34 MEA CRM Software Market Share Analysis by Type, 2021 and 2030
Figure35 MEA CRM Software Market Share Analysis by End User, 2021 and 2030
Figure36 MEA CRM Software Market Share Analysis by Application, 2021 and 2030
Figure37 MEA CRM Software Market Share Analysis by Industry, 2021 and 2030
Figure38 MEA CRM Software Market Share Analysis by Country, 2021 and 2030
